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Return Policy

Items purchased from must be returned to We can only accept refunds & returns for unopened or gently used items purchased from and must be made within 14 days from the date of receipt of product and with the original sales receipt. Refunds are credited to the original payment only.

All of our returns must be sent to:
247 Davenport Road (Main Floor)
Toronto, ON,

Mela & Kera does NOT cover costs of shipping on returns.
Refunds can take up to 7-10 full business days, not including your bank’s processing time.
If you have any questions on your return or refund, email with your return tracking number and order number.